State Farm® Insurance Agent T Rankin

"Editing to add that I reached out to T Rankin after seeing his reply to this review. I left a message with the receptionist and proceeded to never hear back after more than a week. So don’t be fooled by the thoughtful responses on the bad reviews. The customer service is still horrible. I reached out for a quote almost 3 weeks ago and although an initial quote was sent over pretty quickly, I’ve tried asking follow up questions and to ask for a tweak in the coverage. Communicating with my representative has been comically slow. We are taking about over a week to answer a simple question. I’ve tried texting, email, calling, and every method is slower than the last. If this is how they treat customers at the quote stage, I would be extremely hesitant to sign with them. God forbid I needed help filing an actual claim."

"Very professional and prompt!"

"T. Rankin and his colleagues are the most compassionate and helpful team! They have helped me so much when other companies wouldn’t! They are brilliant and find solutions that benefit you the customer! I have all my services with them and the coverage and prices are all wonderful as well in addition to the care they provide ! I will be a customer for life! I have my life policy and auto and home and my children’s life policy’s! They want to help your family and don’t push! Being protected is important! I would pay more if I had to just to keep their service! There is no need because State Farm knows that their customers are the reason they exist as a company! Demar and Vega are the kindest people I have had the pleasure to work with! 🫂"

"I recently conducted a state to state transfer on one of my vehicles. I was referred to T Rankin by my existing state farm agency. Ever since signing up, I have been left completely in the blind. Nobody responds to my emails, no correspondence on my account. In addition, my account has no digital presence (show up in the state farm app). Customer service is lacking here, relative to the agency i was with previously."

"Great agency , always there to help!"

"Delmar is amazing!!!! He made the process so easy. So glad to join the family. Thank you 😊"

"Delmar Holmes was the best insurance agent he actually took his time to understand me and my needs, he gave me great home and life insurance for my family. I recommend him anytime!"

"I recently switched over to state farm insurance and MR. Rankin who welcomed me to his agency was Polite, Professional and accommodating, I signed up via Mr. Holmes who provided me a quote and walked me through the process of auto insurance. if your are in the need of auto, home , or life insurance please look no further than T. Rankin agency. I will refer my colleagues and family to this agency Outstanding!!"

"The process was fast and efficient. I recieved great coverage and better price than competitors. My agent was very personable as well. Thanks T.Rankin!"

"It was a pleasure speaking with T Rankin from State Farm. He was very polite and professional. He answered all my questions regarding home rental, life and business insurance. I would definitely recommend his business to friends and family. Viola"

"Highly recommend! Ricky helped me and all of my family get great quotes. I even have a life insurance policy now, thanks to Ricky. Definitely recommend"

"Completely unprofessional! Requested to have someone and their car removed from our policy and month later it still hasn’t been done. Ricky lied and said we had to call customer care and they called the office and told them they were wrong!!! Ricky also told me T Rankin would call us and as usual he never did! Multiple calls and requests have to be made to get anything done! We even have a court order and it’s still not done! DO NOT DO BUSINESS WITH THIS AGENT!!!!"

"Had this office as my agent at the beginning of October for a brand new renters policy, never received any response to emails or calls from anyone even while I paid for my premium. I waited all of October to hear from them to add my leasing info, and even had the general StateFarm customer service reach out on my behalf to no avail. I requested a new agent, and after three & a half weeks I am so glad to be free from the unprofessionalism."

"I called into the office in hopes of getting better service here than at the last insurance company and I am beyond ecstatic with the assistance I've received. Ross was very kind, patient, understanding and timely. He was very thorough, well-spoken and made the process so much easier than I thought. Thank you!"

"This office including Lindsay are incompetent as they come. Not a single persons know what they are doing. These people are Sales Persons with a glorified title of "Insurance Agents". I've been trying to cancel my policy since June 20th and it is now August 23rd and my policy is still not canceled. I've spoken to several different people and no one knows what they're doing. Each time I've called to check the status of my cancellation. They submit the request which SURPRISE put me back at the bottom of the "queue" to cancel out of policy. I was told today my policy would be canceled and yet it is now. T Rankin said to please give me a call, yet he is NEVER in his office. I've sent him several emails and NOT A SINGLE RESPONSE. DO NOT BOTHER REPLYING TO THIS."

"Best Rates and top notch customer care! Blessings to State Farm agent Delmar Holmes for being so extremely patient and helpful for setting me up with the best rates. After calling around searching for mortgage and auto insurance, Delmar took the time to go over many options for my family. Not only did I get the best rates, but I got Superior customer service also! He made everything so simple. Highly recommend!"

"HORRIFIC is an understatement. I had to call SIX times to get a policy canceled. My vehicle was junked on June 20th. I called several times before it was picked up I was told we will cancel. I get changed in July for my policy called again. After five weeks from the initial call did I get an email confirmation saying my policy has been cancelled. Thank god I have another insurance policy for my daily driver. I will NEVER go back to State Farm. Not only can you not change anything policy wise without an insurance agent permission like I’m in second grade. Because State Farm thinks their policy holders are beyond dumb and don’t know what they are clicking on. I’ve had Nationwide as my secondary policy for seven years and NOT once have I spoken to my agent. It’s 2023 if I want a policy change I want it instant. I do not need an insurance agent telling me what is best."

"Great experience in getting my mom coverage with life insurance it was years in the making"

"First time getting insurance! Best agent ever!"

"Lindsay is fantastic! Someone else from State Farm has messed up my auto-insurance application and she swept in and cleaned it all up. Very kind, very smart, grat communicator."

"I moved and had to transfer my insurance account across states. Lindsay helped make the process quick and simple. Lindsay was cheerful and gave the information in a clear and concise manner which made making decisions very easy."

"We love it here."

"T Rankin is the best!"

"Nice & professional staff! Would recommend!"

"T Rankin is the best, hands down!!"